Titlli & Co. Returns and Refunds Policy

Return Eligibility
 We want you to love your purchase from Titlli & Co., so if there’s a problem, we’re here to help. Returns can be initiated within a specified period after you receive your order. Please note that only damaged items or incorrect deliveries are eligible for returns. To process your return, we require photographic or video evidence for verification.

Customized & Personalized Products
 Since our customized hampers and personalized items are made just for you, they are non-returnable. Before completing your purchase, please ensure that all customization details are correct. In the rare event that an error occurs on our end, we will work swiftly to provide you with a fair solution.

Incorrect or Defective Products
 If you’ve received the wrong item or a defective product, please return it to us before we process a replacement. You are free to use any courier service, and we will reimburse you for the shipping costs once we receive and confirm the return.

Refund Process & Timeframe
 Refunds for domestic orders are typically processed within 5-7 business days, while international refunds may take around 10-14 business days. The refund will be credited back to the original payment method you used at checkout.

Exchanges & Replacements
 In the case of items damaged during transit, we offer easy replacements or exchanges. Simply provide us with photographic evidence of the damage, and once verified, we’ll either send you a replacement or issue you store credit, depending on your preference.

Customer Support & Contact
 Have questions or need assistance with your order, returns, or refunds? Don’t hesitate to get in touch with our friendly support team at [email protected]. We are here to ensure that your shopping experience with us is smooth and satisfactory.