Orders - Frequently Asked Questions

1. Do I need to sign up to place an order?

No sign-up required to place an order. Simply fill in the required fields on the form and proceed to checkout.

Of course! For bulk orders (10 or more), feel free to give us a call at +916232745703 or request a callback. Our team will assist you personally with customization and delivery options.

Once your payment goes through, we’ll send a confirmation via email and SMS with all your order details.

While orders must be placed online, we’re happy to guide you over a call to help you choose the right gift!

Yes! Just head to your account, go to “My Orders,” and select “Reorder” for quick repeat gifting.

Definitely! You can add a custom note on a card at checkout. It’s a lovely touch to make your gift extra special.

Yes, for eligible pin codes. However, the recipient must provide a valid government ID upon delivery.

Love something but not ready to buy? Just add it to your Wishlist. We’ll even notify you when it’s back in stock!

Absolutely. All price tags are either removed or marked out before we send your hamper.

Not at the moment. We currently accept only online payments for smooth processing.

Yes! Select hampers are eligible for same-day delivery. Just browse the ‘Same Day Gifts’ section on our homepage.

We’re sorry to hear that! Please contact us within 3 hours of delivery so we can resolve it quickly.

If anything is missing, reach out to our team within 3 hours and we’ll sort it out right away.

Yes, depending on the condition and product type. You can raise a return request via your account or email us.

Payments - Everything You Need to Know

15. What payment options do you support?

We accept all major debit/credit cards, UPI, and net banking.

Yes, the prices you see include all applicable taxes and no surprises at checkout.

This might be due to network errors or incorrect details. Retry after a few minutes or try a different payment method.

If you spot any billing issues, contact us with your order number. We’ll resolve it quickly.

Refunds are issued in rare cases of damaged or incorrect items. If eligible, your refund will be processed within 7 working days.

Delivery - Your Questions, Answered

20. What are the delivery charges?

Delivery costs depend on the order value and location. Exact charges are shown during checkout.

Our dedicated delivery partners ensure your gift reaches safely and beautifully packed.

You’ll receive real-time updates when your order is confirmed, packed, and out for delivery.

No worries! You can reschedule or request drop-off with a neighbor or security.

Only if your order contains alcohol. In that case, a valid ID is a must at the time of delivery.

In select cases, yes. Choose ‘Self Pickup’ during checkout or contact us for confirmation.

We’re here to help. Call us at +916232745703 and we’ll check the status immediately.

Yes, for select locations and products. Additional charges may apply.

We use it to coordinate smooth deliveries especially important for surprise gifts and same-day deliveries.

Returns & Refunds - Hassle-Free Process

29. Can I return a gift without an invoice?

An invoice or order number is required for all return and exchange requests. You’ll receive this on your email/SMS after ordering.

Items that are perishable or customized (like name-engraved gifts) can’t be returned unless damaged.

Yes, we’ll replace damaged items depending on stock availability. Contact us to get started.

Refunds apply only for eligible returns. Please note that delivery charges are non-refundable.

After your return is approved, we process refunds within 7 business days.

We’re sorry! Please contact us within 3 hours and we’ll make it right immediately.