FREQUENTLY ASKED QUESTIONS
Yes, you will receive exactly the same product shown in the pictures. All our product images are professionally captured to reflect true colors, textures, and designs. However, slight variations may occur due to lighting or screen display settings.
We ensure every item goes through a quality check before shipping, so you get the product exactly as described and seen online.
You can easily view and download your sales receipt from your account dashboard. After logging in, go to “My Orders” or “Order History,” then select the specific order to view its details and receipt.
A copy of your receipt is also sent automatically to your registered email after every successful purchase. If you didn’t receive it or need help, please contact our support team for quick assistance.
You can easily return an item by visiting our Returns or My Orders section on the website. Select the order you wish to return, choose the reason, and submit your request. Our team will review it and arrange a pickup or provide shipping details within a few days.
To qualify for a return, the product must be unused, unwashed, and in its original packaging with all tags attached. Once we receive and inspect the item, your refund or exchange will be processed promptly.
For assistance, you can also contact our customer support team via email or chat.
Yes, many of our popular items are restocked regularly. If a product is marked “Out of Stock,” it’s usually being restocked soon. You can click the “Notify Me” or “Email When Available” option on the product page to get instant updates once it’s back.
However, certain limited-edition or seasonal items may not be restocked. We recommend subscribing to our newsletter or following us on social media to stay informed about new arrivals and restocks.
You can ship your order to any location within the areas we currently serve, as listed on our Shipping Policy page. During checkout, simply enter your desired shipping address, and the system will calculate delivery options and costs for that location.
We strive to offer fast and reliable shipping. If you’re unsure whether we deliver to your address or need assistance with international shipping, please contact our customer support team for guidance.